Returns Policy

OUR 30 DAY RETURN POLICY

 

Our number one priority is that you are happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind.

 

If your item hasn't arrived, is significantly different to what was described in the listing or is broken or faulty, you can request a refund up to 30 days from the actual or estimated delivery date. A full refund will be issued for the cost of the item plus postage.

 

If you've changed your mind, we accept returns within 30 days of receipt of the item for a refund (excluding the original postage cost) provided the item is not in a worse condition than when it was sold, through no fault of transit. For change of mind, you (the buyer) are responsible for return postage costs.

 

Returns after 30 days should only be sent with prior approval from the Customer Service team.

 

Returns can be processed through your account or by contacting our Customer Service team.

 

 

PARTIAL REFUNDS

In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.

 

 

CUSTOMS PROBLEMS DURING RETURNS

We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.

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